Why we’ve created a culture of shared consultations

Two heads are better than one

We make our own swatches at Skyler London. We believe it’s better to see colours in their true form, so the swatches are very helpful for communication and consultation

We have consultation areas with light adjustability for warm and cool light – it’s awesome for the consultation and reveal. The wonderful thing about this idea is that it came from the industry. I spent two years asking colourists what we could do to make things better, and they told me things like, ‘The consultation is hard’, and (most importantly) ‘The stylist gets all the glory’ – too often the colourist is not at that last moment with the guest. We needed to change this.

Above you’ll see a shot of a guest doing a cute selfie in our 360-degree mirror room!

As colourists we are acutely aware that a colour service can fall down at the first hurdle – the consultation. At Skyler London we find it really important to manage our guests’ expectations from the get-go to ensure they understand the colours that can be achieved on their hair and the processes involved.

When training our Colour Experts on how to get the most out of their consultations, we show them how to manage guest expectations from images they’ve seen on social media and we also encourage them not to over-promise in their consultation.

My favourite part of the consultation training days we hold are the role play sessions with team members acting out a consultation scenario between the guest and the stylist. The ‘guests’ get really immersed in their role and ask challenging questions, which in turn helps the Colour Experts become well prepared for real-life situations.

The ripple effect from this training has really changed the culture of Skyler London and how we tackle our consultations as a team together.

Here are my top five tips on working together through your consultation:

1) Start to pair up team members and, where possible, get them to work on a consultation together. This encourages the team to come up with different ways of looking at the guest.

2) Think of up to five different ways to approach the guest’s hair colour, work out these scenarios together and pick the best approach.

3) Run role-play team meetings with your team members.

4) Case studies in team meetings can be very interesting to see how each individual team member would approach a hair colour.

5) Share your finished result with your team members on a regular basis –sharing information is key to a good colour team.