Promotion – L’Oréal Professionnel Paris
Sally Montague shares how she looks after her mental health and that of her team with a little help from Head Up by L’Oréal Professionnel Paris
With a thriving salon group in the Midlands, Sally Montague understands the importance of looking after her mental health, and that of her team across seven locations. Here’s how she does it, with a little help from Head Up by L’Oréal Professionnel Paris
Creative HEAD: Is it hard as a salon owner to take on the concerns and worries of your staff?
Sally Montague: It is – you must run the business well for the sake of everyone. It’s difficult to also take on additional concerns and worries, especially when you have a big team separated over seven locations. This has become more prevalent since the pandemic. In the second lockdown we put a much bigger focus on our team’s mental wellbeing, talking more openly and bringing in a positivity and health coach to share tips and ideas.
CH: How do you support each other at Sally Montague?
SM: We actively avoid gossip and drama of any kind, something we openly discuss from a new team member’s induction. Our approach is always evolving but we have a focus on ensuring that the team is equipped to deal with challenging situations in the salon. For example, at our last team meeting I presented how to use mindfulness and visualisation techniques to deal with difficult clients. These were techniques that I have been using for years and I was really pleased by the reaction from the team.
CH: How do you ensure everyone feels cared for in your team?
SM: By creating a happy atmosphere and treating everyone as an individual. Everybody has good and bad days, and we need to work through them together, as calmly as possible. You also never know what situation someone has at home. I know from personal experience that sometimes it’s good to go the salon and feel like you’re leaving your concerns at the door, almost like you’re on stage. Then, by the end of the day, you have been away from that problem for a few hours and given yourself a break!
CH: How would you advise others to use Head Up?
SM: It’s fantastic that L’Oréal Professionnel Paris is providing this training. I’d advise everyone to complete the Head Up Keys courses on Access and discuss it as a team, so that everyone can recognise mental health concerns and build resilience.
CH: How do you manage the many pressures of a busy salon?
SM: I do yoga every morning; this a much calmer way to start the day and gives me focus. I genuinely believe that this makes me a kinder person and forces me to slow down. We also decided to close on Sundays. It was always a busy day but it’s important to have a day without the pressure of clients.