More than 200 gather to celebrate, network and get motivated by speakers such as Sir Steve Redgrave
The Wella RED Business Network Live event welcomed more than 200 guests to the Belfry Hotel & Resort in the West Midlands to celebrate its 25th anniversary.
The two-day event for Wella RED members, salon managers and owners was a motivational medley of speakers, networking and business building.
From entrepreneurs to a professional poker player, a wannabe pirate to an Olympic icon (Sir Steve Redgrave!), the mix of speakers had something for everyone. The takeaway from the event? This is a time to take calculated risks…
“As a business owner you only ever feel two things, euphoria, and terror,” said Priya Lakhani OBE, founder of Masala Masala and Century Tech. “Either disrupt or be disrupted.” Be More Pirate author Sam Conniff Allende echoed the sentiment: “There are only two things that stop people in business. Fear and admin. Rule breaking is not the risky way to act, it’s the responsible way.”
A panel session found salon owners Collette Osbourne, Salv Mule and Anya Dellicompagni discussing the realities of salon life with Clientwave’s Carole Taylor and business expert Liz McKeon. There was also plenty to gain from customer service expert Linda Moir, who headed up customer service at Virgin Atlantic and at London 2012. “When crew satisfaction goes up, the customer satisfaction goes up. Create the culture inside the team that you want customers to see.”
Olympic rower Sir Steve Redgrave covered perseverance and teamwork while guests got to fondle one of his five Olympic gold medals. Communications coach Richard Newman dived into the way we communicate with our teams, with practical advice on ways to improve team engagement. Former poker player (and Byker Grove actor) Caspar Berry talked risk taking and decision making, while explorer Oli France also hit upon risk – the risk of not even trying. “So many of us have hopes and dreams, and what a tragedy it would be if we didn’t fulfil them.”
There was also plenty of fun, with an evening party that included plenty of (Wella branded!) cocktails, a poker table, a 360-degree photo booth, dance simulator, close-up magic and dancing into the early hours.