No salon owner can rest on his or her laurels when it comes to customer service – it’s a vital part of every successful salon business. But a contented clientele relies on a first class team, which is why Salon Smart teamed up with KMS California to deliver essential advice and education on creating a perfect salon culture…
One of the most popular sessions with the audience, Salon Smart’s Think Tank session is an opportunity for delegates to ask questions of an expert panel. This year our line-up included Nick Wood, Andrew Cannon, Nancy Cruickshank, and the bromance of the year, Sean Dawson and Steve Rowbottom, who kept the crowd in giggles with their quips and digs…
In a relaxed and open session on the Salon Smart sofa, Daniel Galvin OBE, together with son and style director James Galvin and operations director Stephen Nurse, lifted the lid on their company refresh (“not a rebrand,” said James), with a new logo, new website and plans to launch a new salon in London’s Kensington, as well as a new consumer product line…
Food, people, brands, buzz! Salon Smart attendees enjoyed 90 minutes of unique networking opportunities, plus fab food, at Salon Smart’s Working Lunch. Hosted by a line-up of leading hairdressing and business brands…
“Two-thirds of all consumers want to be blonde,” said Nick Wood, president of Goldwell and KMS California in the UK and Ireland, as he opened Monday’s business programme. He urged salons to take a holistic approach to their blond services – refresh your consultation and techniques, create tiered blonde service menus to inspire clients and your team, and be clear on the benefits of your premium service…
In a mesmerising close to day one of Salon Smart 14, delegates got to sit back and soak up an electrifying creative exposition from the Westrow Artistic Team. They were joined onstage by creative director Steve Rowbottom, who discussed Westrow’s growth over the past 30 years with Creative HEAD editor Amanda Nottage, including the launch of the new Westrow Academy in Leeds…
Following two afternoon business sessions, guests got their glad rags on to attend a champagne reception overlooking the Thames and Big Ben. Trevor Sorbie’s Johanna Cree Brown, Boutique Hair and Beauty Spa’s Richard Phillipart, 2013 Most Wanted Business Thinker Caroline Sanderson and 3•6•5 Hair’s Ken West were all on hand to provide business advice on everything from how to get the most out of social media to managing your work/life balance…
A sold out Salon Smart, in association with Goldwell and KMS California, started in bullish fashion with a welcome from Creative HEAD publisher Catherine Handcock telling salon owners and managers that faster and cheaper is not the option for business growth and customer loyalty…