From Passion to Possibilities

How Wella’s Passionistas programme inspires, educates and elevates freelancer, Heather Robertson

by CAITLYN | EXPLORE

For Heather, hairdressing has always been more than a job – it’s her greatest passion. With over 20 years working in the industry and eight as a freelancer, Heather has built a career around bridal styling, luxury home salon services and education. But going solo wasn’t just about independence; it was about embracing opportunities that aligned with her love for learning, creating, and inspiring others. 

“I love being my own boss,” she reflects. “I laugh at myself because I say I have the freedom to come and go as I please, but when you’re self-employed, you tend to work way more than you ever would if you were employed. Still, the passion is there because you’re working for your own brand.” 

This passion for hairdressing is what keeps Heather motivated. “I’ve always believed in making people feel like the best version of themselves,” she shares. “Whether it’s a bride on her wedding day or a client in my salon, that’s what drives me.” 

Passion Turned Passionista  

Her journey has been enriched by the Wella Passionistas programme, which she joined during lockdown and credits as a source of inspiration and growth. “I think it just became really obvious how much I love Wella as a company and how much I love sharing knowledge with other hairdressers,” Heather explains.  

Her journey into the Passionistas began during lockdown when she went live three times a week, teaching techniques and engaging with fellow stylists. Through these sessions, her expertise and enthusiasm caught Wella’s attention. “I think they just saw how passionate I am about hairdressing and about continuously learning and sharing.” 

“It’s great to be amongst like-minded people,” Heather says. “And naturally, the kind of guidance that Wella gives us as Passionistas – like being the first people to know about new products and innovations – is invaluable. We consistently get updates on what’s trending and how best to showcase our work, which keeps us inspired.” 

“Having the Passionistas group is like a side turn on the road,” she explains. “You might plan to do something with your client, then a box arrives filled with new and exciting products, techniques and ideas. It keeps you inspired.” 

For example, Wella’s new ‘Glass Hair’ technique has been a game-changer for Heather’s bridal clients. “It’s an additional service on top of a colour appointment, and it’s perfect for making their hair look flawless in the lead-up to their wedding. The Wella Professionals products allow me to refine my skills while introducing something new to my clients.” 

Beyond the products, content days and hands-on education have been another major highlight of the initiative. “It’s incredible to be invited to these shoots where we create beautiful images, work with models and really showcase our artistry. For freelancers who don’t have the backing of a big salon, that kind of exposure is amazing.” 

Social Media and Personal Brand 

Social media didn’t just help Heather land a spot in the Passionistas programme, it remains a core part of how she educates and inspires others. 

“The key is to provide value,” she says. “It’s not enough to just post what you’re doing in the salon. If you can share something that helps other stylists – whether it’s a technique, a product review or an insight – that’s what really resonates.” 

Heather uses platforms like Instagram to showcase her work, share tips and build her brand. It’s also where she finds inspiration, saving posts and videos from other educators and hairdressers. “I have a folder of everything that sparks ideas. It’s a mix of things Wella sends through and trends I see online. It helps me stay ahead of the game.” 

Freelancing offers freedom, but Heather emphasises the importance of structure and self-care. “One of the best pieces of advice I ever heard is to take time out to work on your business, not just in it,” she says. “As a freelancer, you’re both the boss and the employee. It’s easy to say yes to everything, but you need to take care of yourself too.” 

For Heather, being part of the Wella Passionistas has been a career-defining experience. “It’s not just about being the first to try new products, it’s about being part of something bigger,” she says. “You’re constantly learning, you’re supported by Wella, and you’re part of a community that pushes you to grow.” 

Looking ahead, Heather has no plans of slowing down. She’s continuing to build her education platform, expand her bridal styling expertise and explore new trends through the Wella Passionistas programme. “You could do this job for a million years and still never know everything,” she says. “There’s always something new to learn – and that’s what makes it so exciting.”