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Who Took Home A Trophy At SalonSpy’s Eighth Annual Customer Service Awards?

Who Took Home A Trophy At SalonSpy’s Eighth Annual Customer Service Awards?

Sep 18, 2024 | HOME INFORM, INDUSTRY NEWS, INFORM

Who Took Home A Trophy At SalonSpy’s Eighth Annual Customer Service Awards?

The prestigious awards recognise the top salons offering high-quality experiences.  

by MADDI | INFORM

SalonSpy Awards 2024

Michelle, William Guy Hairdressing Westbourne

SalonSpy, the UK’s leading review platform for salons, just announced its 2024 Customer Service Award winners, marking the eight year of this prestigious recognition. Based solely on verified customer reviews, the awards celebrate the best in customer service across 504 UK salons and stylists.  It’s all about who’s nailing customer service – and there’s no guessing involved. These awards are based solely on verified customer reviews, so it’s the real deal.

SalonSpy Awards 2024

Jacqui Bates, Francesco Hair Newcastle

The list of winners is packed with big names like HOB Salons, Francesco Hair, and Daniel Granger – all serving up consistently high-quality experiences. And with 97 per cent of clients checking reviews before booking their next cut or colour, this is one accolade that really matters. 

SalonSpy’s CEO, Adam Thomas, expressed his pride in recognising businesses that uphold exceptional standards, stating: “These awards are about celebrating excellence based on the opinions that matter: customers.” 

With a data-driven process that considers review count, consistency, and recency, the awards highlight the cream of the crop in UK salons.   

Celebrating incredible customer service, the SalonSpy Awards continue to shine a light on salons dedicated to providing outstanding experiences, without the need for submissions, nominations, or social media presence – just pure customer satisfaction. 

The Salonspy Awards 2024 winners are: 

HOB Salons (Brent Cross, Amersham, Bushey, Camden, Cockfoster, Epping, Gerrards Cross, Loughton, Mill Hill, Northwood, Radlett, Rickmansworth, Ruislip, Temple Fortune, West Hampstead, Whetstone)  

Harrington Hairdressing (Amersham, Beaconsfield, Maidenhead, Marlow, Southampton, Wendover, Winchester, Wokingham)  

Joseph Ferraro Hair (Harrogate) 

Francesco Hair (Newcastle) 

Taylor Taylor (Portobello, Shoreditch and Soho Liberty)  

Daniel Granger (Northampton) 

Julian Holland Hair (Hessle) 

The Hair Lounge (Hadleigh) 

William Guy (Westbourne) 

Congratulations to the 2024 winners!

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Clients Requesting Thicker, Fuller Hair? This Is The Solution

Clients Requesting Thicker, Fuller Hair? This Is The Solution

Sep 9, 2024 | HOME INFORM, INDUSTRY NEWS, INFORM, INFORM HEADER

Clients Requesting Thicker, Fuller Hair? This Is The Solution

Promotion – Great Lengths

Address your clients’ most common hair challenges AND increase salon profits with the Thicker Fuller Hair service from Great Lengths.

by KELSEY | DOCUMENTS

Volume, colour fade and hair thinning around the face are three of the most common concerns you’ll hear from clients daily. As a hair pro wanting to always deliver the best, it can sometimes feel an impossible ask to solve such challenges, but it’s impossible no more.

Enter the Thicker Fuller Hair service from Great Lengths – a game-changing service which means you can address your clients’ most common hair challenges AND increase salon profits.

Promising fast, professional results without permanent commitment, GL Tapes are the easiest way for clients to achieve thicker, fuller hair. It can simply be added to a regular cut and blow-dry appointment to increase average spend, while addressing their hair concerns.

More than ever, clients are time-conscious, making the Thicker Fuller Hair service the perfect solution. Application takes minimal time and Great Lengths’ groundbreaking technology ensures that the condition of natural hair isn’t compromised.

While a fast and effective solution, clients can still expect the same flawless finish, thanks to the ultra-fine latex-free adhesive strip, which is virtually undetectable in the hair. Results last around six weeks and hair can be reapplied at two additional appointments, promising Thicker Fuller Hair for a total of 18 weeks.

The service also makes for a great intro to colour, allowing all clients to switch up their shade without long-term commitment or the use of chemicals. Create instant tonal blends and balayage effects or go bold with fashion colours, at the same time as boosting volume and adding fullness.

Available in a choice of lengths and over 90 shades, results can be fully customised to suit client’s requirements and can address a multitude of concerns – from lack of volume and slow growth to hair loss and thinning.

“The brand new Thicker Fuller Hair service from Great Lengths can be added on to a client’s appointment to address their hair concerns in minimal time, while boosting your salon profits. Our award-winning GL Tapes Slim offer fast, professional results, helping to enhance volume and length, or add strength and definition to a haircut – and can even be used to create chemical-free colour effects.”

Joscelin McCourt, CEO of HB Collective, Home of Great Lengths Hair Extensions

Thicker Fuller Hair targets some of the most common hair challenges, allowing you to create incredible results that are natural-looking and easy for clients to manage once they step out of the salon. A must-have service for a whole host of clients, consider this your sign to become a certified salon! 

Want to Learn More? Email Great Lengths at sales@greatlengthshair.co.uk or call +44 (0)113 278 1292 to speak with the Great Lengths team.

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Stroke Of Genius

Stroke Of Genius

Sep 4, 2024 | HOME INFORM, INDUSTRY NEWS, INFORM, INFORM HEADER

Promotion – Wella Professionals

Stroke of Genius

Same reliable colour, vibrancy and shine, but now achievable on damaged hair, too. There’s even more to love about new Color Touch from Wella Professionals

by Catherine |  Industry News

AUTHENTIC BEAUTY CONCEPT Styling products

When Wella Professionals invented Color Touch more than 70 years ago they changed the hairdressing landscape forever. The first- ever low-commitment, ammonia-free, demi- permanent colour went on to revolutionise salon services, becoming the perfect solution that millions of stylists reached for over the decades when their clients wanted to switch up their hair tone without compromising the condition.

But it turns out that even the best can get better. This month Wella Professionals unveil a new modernised Color Touch – and the improvements are impressive. That iconic ammonia-free formula is vegan now, something that’s becoming increasingly important to clients looking for a more sustainable lifestyle, and it’s completely free from silicones and mineral oils, too. Results are longer-lasting, up to 28 shampoos (up four from previously). There’s a new Color Touch Emulsion, which you combine with your shades to ensure the perfect consistency for all your colour applications.

Best of all, Color Touch now has a built-in metal purifier, specifically to tackle the heavy presence of metals in damaged hair. Expect the same much-loved results from Color Touch on healthy hair but know that you can now achieve the same true-to-tone vibrancy and uncompromised shine on damaged hair.

Among the more than 80 shades in the Color Touch range (all intermixable, for ultimate versatility), you’ll find a new bronze collection comprising a trio of stunning natural shades with a hint of mahogany. In a clever piece of R&D, all three shades are balanced with warm and cool tones, making them ideal for all clients looking to update their colour with this season’s on-trend bronze hue.

10/05

8/05

6/05

Unsurprisingly, Color Touch aficionados are raving about the upgrades to their beloved brand. None more so than Wella Professionals global amabassador James Earnshaw, who was part of the team that tested the new formula.

Color Touch tube with box

I am so excited by the new upgrades! The results are stunning and its Metal Purifier means that colour is vibrant and exactly as expected. There are no hidden surprises, even when the base is not completely even. For clients who frequently want to change their shade or try a trend for a season, this is ideal.

JAMES EARNSHAW, GLOBAL AMBASSADOR, WELLA PROFESSIONALS

Color Touch just got better – and so can you! The Wella Professionals’ Education Journey provides you with all the skills you need to be a colour expert. Follow @wellaprofessionalsuki for colour inspiration and tips & tricks. In addition, you can find the new Color Touch and a whole heap more by visiting Wella Store.

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Robert Cromeans Retires After a Trailblazing Career with John Paul Mitchell Systems

Robert Cromeans Retires After a Trailblazing Career with John Paul Mitchell Systems

Aug 28, 2024 | HOME INFORM, INDUSTRY NEWS, INFORM, INFORM HEADER

How this hairdressing icon helped build a global empire and inspired thousands 

After more than three decades of shaping the hair industry, Robert Cromeans, a legendary hairdresser, salon owner, and platform artist, has announced his retirement from John Paul Mitchell Systems (JPMS). Known for his extraordinary artistry, business acumen, and passion for education, Robert leaves behind an inspiring legacy that will continue to influence both established professionals and aspiring hairdressers alike.

Robert’s journey to becoming a global icon began when he joined JPMS as a young stylist, quickly catching the eye of industry giant Jeane Braa. Under her mentorship, Robert rose to prominence, eventually becoming the artistic director in 2000 and the global artistic & business director in 2016. During his time at JPMS, Robert played an instrumental role in the creation of iconic collections and the development of business systems that transformed the way salons operated.

Among his many achievements, Robert’s entrepreneurial success as a salon owner stands out. He founded several salons, with A Robert Cromeans Salon in San Diego, California, becoming a beacon of innovation. His salons weren’t just places to cut hair – they became centres for creativity, learning, and business growth. Robert was responsible for pioneering Take Home, The Wash House, and The Color Bar, business systems that empowered salon owners and stylists to streamline their operations and improve client experiences. 

 

For many hair professionals, Robert’s influence extended far beyond the walls of his salons. He dedicated much of his career to education, traveling to over 40 countries to teach, mentor, and inspire others. His charisma, humour, and deep understanding of the industry made him a sought-after speaker on stages across the globe. He shared not only his innovative techniques but also his philosophy on how stylists could succeed in business while remaining passionate about their craft.

John Paul DeJoria, Co-Founder and Chairman of JPMS, spoke of Robert’s incredible impact: “We are immensely grateful for Robert’s service, dedication, and friendship. He has made a lasting impact on our company and our industry. His legacy will continue to inspire and influence generations to come.”

As Robert steps into retirement, his legacy offers powerful lessons for today’s stylists and salon owners. His career demonstrates the importance of combining creativity with a business savvy approach, of constantly seeking out new ways to innovate and grow, and of always investing in the education and success of others. Whether through his salons or his global educational tours, Robert has shown that the key to long-term success in the hair industry is more than just talent – it’s about vision, leadership, and a commitment to inspiring those around you. 

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Vagaro’s iconic.24 Brings Top Hair Industry Coaches to Your Screen

Vagaro’s iconic.24 Brings Top Hair Industry Coaches to Your Screen

Aug 27, 2024 | HOME INFORM, INDUSTRY NEWS, INFORM, INFORM HEADER

September’s virtual event delivers exclusive insights from renowned hair industry leaders and unveils new one-on-one coaching program

Vagaro

This September, Vagaro, a software for beauty, wellness, and fitness businesses, will host its 3rd annual industry-defining event, iconic.24, going fully virtual for the first time. With a mission to broaden access and make valuable insights available globally, the event will feature two 45-minute interactive, educational business sessions each Monday throughout the month (Sept. 9, 16, 23, and 30). 

This year’s iconic.24 event will also mark the unveiling of Vagaro’s new Icon Coaching Program. This exclusive program features a handpicked group of accomplished professionals from various sectors, including hair and barbering. These industry powerhouses will offer one-on-one coaching to help business owners and service professionals elevate their growth strategies and maximize their success. 

Charity Hudnall, chief marketing officer at Vagaro, expressed her excitement:  

“We cannot wait for this year’s attendees to hear directly from these icons. They’ll be able to take away tangible steps based on their industry experience to reach higher levels of success and elevate their professional growth.” 

 

The event’s star-studded lineup of Icon coaches includes: 

 

  • John Mosley: Renowned celebrity barber, founder of Popular Nobody
  • Rochelle Raye-Anthony: BBC Apprentice runner-up and founder of The Dollshouse Collective
  • Sarah Rainbolt-Foss: Master esthetician, mentor, and owner of Bolt Beauty LA
  • Kechia Taylor: Globally trained permanent makeup artist, founder of Brows & Co.
  • Nick Romero: Multi-award-winning barber and educator, owner of Rawknykz Barber Shop
  • Angie Monroe: Multi-award-winning aesthetics practitioner, owner of Angie Monroe Salon
  • Vinny DeLeon: Renowned barber and coach, founder of Vinny’s Barbershop
  • OC Thomas: Renowned tattoo artist, owner of Rich in Flesh Tattoo & Barbershop

Throughout the four-week event, the Icon coaches will lead discussions on a wide range of business topics, from marketing and finances to customer service. The sessions are designed to be interactive and provide attendees with actionable strategies they can implement immediately. 

The event will culminate with a keynote address by Vagaro founder & CEO Fred Helou, who will announce new and upcoming platform features, showcasing how they can help professionals future-proof their businesses. Helou emphasizes, “iconic.24 is more than just an annual event; it has become a pivotal experience for professionals to learn, innovate, and elevate. This year is even more exciting because attendees can sign up to be coached directly by the session leaders.” 

Tickets for the virtual event are priced at $49.99 (£38), granting access to all eight sessions, plus the keynote address. For those eager to reserve their spot and learn more about the potential of their business, tickets are available now on Vagaro’s website.

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Hairdressing Legend Guy Kremer Bows Out With Fabulous Party At His Winchester Salon

Hairdressing Legend Guy Kremer Bows Out With Fabulous Party At His Winchester Salon

Aug 23, 2024 | HOME INFORM, INDUSTRY NEWS, INFORM, INFORM HEADER

Hairdressing Legend Guy Kremer Bows Out With Fabulous Party At His Winchester Salon

Guests included celebrities, clients and friends, plus a world-famous band as the headline act!

by KELSEY | INDUSTRY NEWS

250 guests packed into the salon courtyard

Not everybody can call upon Dire Straits to play live at your semi-retirement party… but not everybody is the hairdressing legend Guy Kremer. And so a crowd of more than 250 celebrities, clients and friends – including author Kathy Lette, fashion designer Maria Grachvogel and British painter and curator David Remfry – packed his Parchment Street courtyard to listen to a touching and humorous speech from hotelier Robin Hutson before handing over to Dire Straits founder member and guitarist John Illsley, who played a fantastic set featuring all the band’s best-known songs.

“What an amazing party it was,” said Guy. “It was the best way to start the new act of my life and I am so grateful to my wonderful team, friends and business associates from across Winchester for helping to make this such a memorable event.”

Dire Straits’ John Illsley onstage

Hotelier Robin Hutson led the speeches

Hampshire’s most famous hairdresser opened his modest French Connection salon in Winchester 50 years ago. Over the decades, the flamboyant Frenchman has grown it into the international Guy Kremer business, opening new salons, launching hair products and growing a clientele that includes pop stars, princesses and A-Listers.

As well as giving his time to a generation of young apprentices, Guy is a member of the L’Oréal Professionnel Portfolio, an exclusive group of top British hairdressers recognised for their creativity and expertise in professional hairdressing, and nine years ago was awarded The Fellowship for British Hairdressing’s UK Hairdresser of the Year for the second time.

Guy (right) with John Illsley and Kathy Lette

As Guy bows out to spend more time at his home in France, the Guy Kremer name will now be handed over to the salon’s senior team of Jonny Engstrom, Emily Huggett and Martin Roskilly. However, even at the age of 71 and nearing the end of his stellar career, Guy is adamant there is still more to do. As well as returning to his Winchester salon for a month every six weeks to do clients, he is also working on the relaunch of his own line of Guy Kremer hair products next year.

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