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Seven Key Takeaways From The 2025 Phorest Salon Owners Summit

Seven Key Takeaways From The 2025 Phorest Salon Owners Summit

Seven Key Takeaways From The 2025 Phorest Salon Owners Summit

The 2025 Phorest Salon Owners Summit in Dublin brought together salon professionals from around the world for a refreshing event designed to help them elevate their businesses and prepare for the year ahead. Creative HEAD was there – these are the insights you need to know!

by AMANDA | INFORM

1. Customer Intimacy Is Key To Brand Success

Ken Hughes, a consumer and cyber behaviouralist, emphasised the importance of human connection, exploring how salons can foster intimacy by going beyond expectations. His example? Taylor Swift and her success at building customer relationships! His advice including using their spaces as community hubs and recognising the employee experience as equally valuable to the customer experience.

2. Empower Staff For A Thriving Culture

Hairstylist Daniel Mason-Jones focused on creating a healthy workplace culture by addressing mental health and setting boundaries. Provide clear communication and training, and use tools like Phorest Tips to empower staff with transparent compensation structures.

 

Diversity and inclusion panel

Ronan Harrington

3. Break Barriers In Beauty

A live panel tackled diversity and inclusion in beauty, featuring trailblazers such as Carra’s Winnie Awa, Texture vs Race’s Keya Neal, Ruka Hair’s Tendai Moyo and beauty writer DijaAyodele. The discussion explored expanding circles of trust, product innovation (including Tendai’s biodegradable synthetic hair) and the need for truly diverse industry panels and leadership. There were lessons from the US beauty market, which was seen as “eight to 10 years ahead of the UK in inclusivity terms.

4. Prioritise Resilience And Wellbeing

Resilience teacher Ronan Harrington offered tools to navigate challenges with intention and grace. Begin each day with purpose and focus on meaningful connections. He advised shifting from a “victim mindset” to a “creator mindset”, while also taking care of personal wellness to avoid burnout. Spa innovator Peigin Crowley also highlighted the importance of mental health, encouraging salon owners to recognise and manage burnout effectively.

5. Leverage AI To Transform Salon Operations

AI and its potential to revolutionise salons were a recurring theme. Phorest’s John Doran discussed how AI can boost average bills through upselling and cross-selling, provide actionable insights from data, help staff achieve goals with forecasting tools, enhance marketing with AI-generated content and improve client communication through an AI receptionist.

6. Master The Client Lifecycle

Marketing guru Kati Whitledge shared strategies for winning and retaining clients, stressingthe importance of continuous exposure, creating a desire for your services through visibility. You’ve got to be proactive in pursuing clients and prioritise making a lasting impression at every client touchpoint.

 

Kati Whitledge

Peigin Crowley

7. Unlock Hidden Gems In Phorest Tools

Phorest’s own Patrick Monaghan and Rich Cullen unveiled five “hidden gems” within its software that every salon should be using – advanced online booking settings, reporting tools, digital loyalty programmes, marketing magic features and Phorest’s Benchmark Report, which tracks industry trends and performance metrics.

“People love beauty. That makes me happy, to know that so many people are being impacted” – Ali Pirzadeh on the power of hair

“People love beauty. That makes me happy, to know that so many people are being impacted” – Ali Pirzadeh on the power of hair

“People Love Beauty. That Makes Me Happy, To Know That So Many People Are Being Impacted” – Ali Pirzadeh On The Power Of Hair

2024 Most Wanted Session Stylist Ali Pirzadeh talks about his heritage, creating compelling narratives through hair and why routine keeps him grounded

by EMMA | DOCUMENTS

Photography by Harry Carr Revue

Ali Pirzadeh

Ali Pirzadeh is a session scene luminary. A styler, twister, shaper and sculptor, his hair work amplifies fashion shows and campaigns, creating a dynamic interplay between the clothes’ texture and the hair’s fabric.

And this talent has been woven into an impressive multi-award-winning career spanning nearly three decades, during which time he has crafted a captivating portfolio. Most recently, he took home the Session Stylist trophy at Creative HEAD’s Most Wanted awards. And for good reason. He was also celebrated in The BOF (Business of Fashion) 500 in 2022, a collection of people shaping the global fashion industry, curated by the brand editors and based on nominations and global on-the- ground intel.

This global appeal – and his multicultural approach to hair – can be traced back to his roots. Born in Tehran, his family moved to Sweden when he was four years old, finding a safe space for him and his sister to grow up (more on that later). His home life clearly shaped his cross-cultural identity, reflected in the diversity of his hair creations and campaigns. Forty years later, he’s recognised for embracing all textures at all times, which has positioned him firmly at the epicentre of the hair and fashion industries, exciting and delighting as he goes.

Ali Pirzadeh

Ali Pirzadeh is a session scene luminary. A styler, twister, shaper and sculptor, his hair work amplifies fashion shows and campaigns, creating a dynamic interplay between the clothes’ texture and the hair’s fabric.

And this talent has been woven into an impressive multi-award-winning career spanning nearly three decades, during which time he has crafted a captivating portfolio. Most recently, he took home the Session Stylist trophy at Creative HEAD’s Most Wanted awards. And for good reason. He was also celebrated in The BOF (Business of Fashion) 500 in 2022, a collection of people shaping the global fashion industry, curated by the brand editors and based on nominations and global on-the- ground intel.

 

British Vogue, Photography by Felicity Ingram

Where The Heart Is

Down-to-earth, hes the creative conduit behind the key hair looks of the season, a fashion facilitator. The stealth master of hair ceremony who knows his worth but is humble about it. And while session arguably takes a back seat to fashion (designers take a bow, post-show, not the hair tailors), hes unfazed. His focus is fully entrenched in concept and creation. The secret, perhaps, is that Ali loves his life. All of it. Hes clear on boundaries (my work studio is in our garden, so I dont confuse work and home) and has a deep desire to create, mixing with like-minded friends who want to develop concepts just for usas much as he wants to create heart-fluttering campaigns for the bigwigs and fashion cognoscenti – Alexander McQueen, Nina Ricci and Louis Vuitton, to name just a few.

His jam-packed schedule is not for the faint-hearted. When we speak, hes just home from Paris and followed by Stockholm to shoot a big fashion campaign. Now hes gearing up for a new project back in Paris before a shoot with the iconic photographer, Tim Walker. Its hectic. Im always all over the place. Life is exciting but I need balance in-between. Im always happy to be home,” he admits. 

“I believe you get led in a direction. I loved looking at magazines but didn’t know session styling was a thing. It still feels surreal”

Home is the space he shares with his partner of 13 years in Dalston. A fine art photographer, Ali credits him with possessing a calm manner that allows him to flourish creatively, without overwhelm. Alongside his partners support, Ali reveals small details that allow him to think bigger and create better. Structure, discipline, rituals and routine all ensure he can stick to his schedule of sometimes 19-hour days and rollercoaster rosters of shoots and shows. I love routine, having my oat latte in the morning, working out, those things are important to me,” he confides. While London is now his home, he says moving from Iran to Sweden was very Sliding Doors.’ “That single decision altered so much in our lives. We were the first wave of immigrants from Iran, and Sweden was very welcoming. It was an idyllic place to grow up.”

However, standing out from the crowd meant he was teased about his heritage. A year-long stint in Italy (I lived in Rome for a while and had a taste of blending in a little), was nothing compared to the inclusivity he feels in London. Home can mean so many different things, but London is my happy place. Its where I feel I belong.”

Rogue Fashion Book, Photography by Felicity Ingram

His CV reads like a Whos Who of the fashion world, something he’s grateful for, given the journey to feeling this sense of belonging. My dad wanted me to study economics, so I played along. It wasnt right for me,” he recalls. His sisters job as a hairdresser shone a spotlight on the creative career he craved. Growing up, I always played with dolls. I cut their hair and put bows on them. As soon as I started hairdressing, I was super happy.”

At 15 he became an apprentice in a Stockholm salon looking after socialites and well-heeled clients. Working five-to-six days a week meant that when he started hair school, he was already on a roll: I knew how to root colour, to blow-dry. I studied hair for three years working every day after school. I felt very much at home. Coming from a place where I had felt like a bad student into one of being nurtured was wonderful.” 

After renting a chair (I had my little clique of clients two years in by that time), he opened a salon in Stockholm with his sister and a friend. Our make-up artist friend brought models into the salon, and I did their hair. Massive baroque styles. There was no other intent back then apart from I wanted to do it.” When his friend showed her agent his work, Ali began assisting. Within six months, he was signed by her agency. I believe you get led in a direction. I loved looking at magazines but didnt know session styling was a thing. It still feels surreal. I feel very lucky.” Now session is Alis way of sculpting and connecting while amplifying his ideas. Hair is a material you can shape. It tells you where it wants to go or what it wants to do. I love what I do. The finished result in a magazine can awaken emotions in people as it did for me when I was younger.” 

Vogue Scandinavia, Photography by Marc Hibbert

In It To Win It

Cut to 2012, and Ali won ELLE Swedens Best Hairstylist of the Year, scooping the title again in 2016. Most recently, he was named 2024 Most Wanted Session Stylist. Winning meant everything to me. I couldnt believe it. Everyone nominated is so talented,” he says. Working in Hong Kong, he found waking up to the news he had won rather surreal: I was at breakfast in complete shock. It means people appreciate the voice I put out there. That is a truly wonderful thing.”

While clearly at the top of his game, his hair story is one of hard graft and tenacity. I always wanted something more, so I made sure I did show season. I made sure I assisted smaller shows. I networked, worked on fashion weeks and got to know agents.” He also recognises those who helped him on his journey, including Swedish photographer Camilla Akrans. I started working with her on campaigns, and she began putting my name out in those arenas. She played a big part in my access across the pond.” 

He also cites the late Alexander McQueen as a huge inspiration in fashion design: He was raw, creative, authentic. He made an impact. He had no boundaries. His work still blows my mind.” Tim Walker is also a firm favourite, with their collaborative work appearing on the covers of Vogue Mexico (December 2021) and British Vogue (July 2023), among countless others (the latter capturing a shimmering army of LGBTQ+ pioneers sharing stories of style and self-discovery). His images have so much emotion and expression,” he says. Calling their first collaboration a pivotal moment, Ali loves the fluidity of their work. Hes so inspiring, so open to my ideas. He will ask: ‘How do YOU see this narrative come to life?I still cant believe Im lucky enough to work with him.”

Perfect Magazine, Photography by Rafael Pavarotti

Go With The Flow

His 2025 diary is already packed, with the routines and pillars, such as Fashion Week, essential elements to keeping him balanced. People are shocked at my schedule, they dont believe I can start at 5.30 am and finish at 11 pm. Hair work will exhaust you, so its important to keep a routine. You must keep taking care of yourself.” While theres no typical day, its guaranteed to be organised. The one constant is Im up between 5am and 6am. Theres a lot of prep work to what we do. A huge amount of unpacking and repacking. I always try to be two steps ahead.”

When it comes to Fashion Week, how does he get through the gruelling schedules? Teamwork. Im doing the work, but I couldnt succeed without such a strong network. You need that support. Everything has a process and we give a lot emotionally and mentally, so anything that makes it flow a little easier is a huge help.” Currently on the books at Streeters, his agent, Gary, is part of this support network. It feels like someone constantly has your back. Its a meaningful friendship.” 

While teamwork is a clear marker of what he loves about the session world Its great to feel part of something bigger than you” – is there anything about the industry he wishes he could change? Im sad that print media has taken a back seat to the culture of social media,” he says. As a creator, it saddens me. I take a lot of pride in concepts and ideas. Im excited when a project comes out, but social media means its gone so fast. Its a machine. We need to stop scrolling and take a minute.” However, he recognises that art can still ignite and excite, even on social. People love beauty. That makes me happy, to know that so many people are being impacted and we are making an impression.”

Replica Man Magazine, Photography by Iñigo Awewave

At 44 years old and with the session world at his fashionable feet, what advice would he give his younger self? I was very bullied growing up, and after what I went through, I would say: You will be more than okay. Trust in yourself and trust in your voice. You are valid.” With his roots firmly entrenched in London, he says hes happy to live and work in environments where he feels accepted: We are in such a good place with inclusivity. As a gay man, I feel very lucky to be in an industry thats open and welcoming. I feel extremely safe in this world.”

It seems as though he’s where hes meant to be. He knows who he is and what he can bring to the campaign table. The underlying truth is that he cares. He understands what hes capable of, and hes not afraid to create it. He can always see his vision in a crowded space, creating and illuminating as he goes. Bravo.

What Did We Learn At Wella RED Business Network Live?

What Did We Learn At Wella RED Business Network Live?

What Did We Learn At Wella RED Business Network Live?

From the genesis of the Bank of Dave to the power of ‘Careless Whisper’, discover the insight we brought back from the iconic business event

by AMANDA | INFORM

With more than 250 from across the UK and Ireland based at Manchester’s Kimpton Clocktower Hotel, the 2025 Wella RED Business Network Live was engineered to tackle the challenges impacting salon owners right now. Both inspirational speakers and real business leaders took to the stage to share practical insights, personal experiences and debate potential solutions for headaches that will arise from the Autumn Budget and impending changes to employment rights. Here are they big lessons we learned:

Stay On Top Of Your Records – Or Else
With big changes incoming to employment rights – from unfair dismissal to harassment, family leave to flexible working – Sally Hulston and Ciara Fulton from law firm Lewis Silkin insisted record keeping will be key to staying on the right side of the law.

Show The Brilliance Of Being Employed
With the Budget bringing rising costs, VAT headaches and now employment rights changes favouring workers, being an employer has arguably never looked so unattractive. But Hellen Ward – joined on a panel by fellow salon bosses Anya Dellicompagni, Natasha Grossman, Alan Simpson and Patrick Gildea – encouraged everyone to communicate to teams just why being employed is so attractive, to stem the flow of talent leaving for self-employment. “We need to make sure that ‘employment’ doesn’t become a dirty word,” she insisted.

Focus On Strengths
Leadership expert Mark Edwards warned of the impact of low engagement on business (estimates put it at costing £257bn a year!). “Gen Z have zero tolerance for not being inspired at work,” he warned, with ‘quiet quitting’ on the rise. “You need to focus on what is right rather than fixating on what is wrong.”

Do ‘Tiny Noticeable Things’

You need to be up for making changes, warned leading motivational speaker and author, Adrian Webster, and doing ‘tiny noticeable things’ are explosive. “They show you care,” he said, “and they can often cost nothing.”

Fun Fact – Hard Graft Is Still Key

Formula One team owner and chairman of McLaren Applied, Nick Fry, was frank. “The difference between those who are successful and those who aren’t, is hard work,” he said. “The successful people actually get on and do it.”

Someone who just got on and did it? Dave Fishwick, best known as the brains behind the Bank of Dave in Burnley (he’s also the biggest supplier of minibuses in Britain). His start came from making a £29 profit on the sale of a used car, while working market stall shifts and spinning records as a DJ at night… often working seven days a week. “If you’re not making mistakes, then you’re not trying hard enough,” he said. “Take the risk and 99 per cent of them will pay off.”    

Adrian Webster

Flip The Conversation
Communication expert Lee Warren shared tips on how to be more persuasive, all through the power of language. “If you’re talking about a weakness and strength, put the weakness first in the conversation, then the strength last,” he advised. “The response will be very different.”

Don’t Get Comfortable
Starting with a cement mixer and a car paint sprayer to make her first big batch of popcorn, Cassandra Stavrou MBE – founder of healthy snack company, Proper Snacks – plays ‘Careless Whisper’ at 1pm each day through the office to signal its lunchtime… and desk eating is banned! But don’t mistake that for any kind of weakness – her drive has seen Proper Snacks hit £100m+ in sales, and its growing. “An impatient business is a progressive business,” she argued. “Comfort zones become graveyards for ideas. Embrace ambiguity and embrace contradiction.

Cassandra Stavrou MBE