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Embrace Tech, But Not At The Expense Of Human Connection

Embrace Tech, But Not At The Expense Of Human Connection

SALON SMART 2024: HERE’S WHAT WE LEARNED

Tech is important to support your business, but the human connection is unique, enduring and vital.

Brian MacMillan, Justin Mackland, Josh Miller

First things first: Salon Smart 2024 was an absolute belter – packed with people and packed with new ideas for how best to run a hair business now. Tickets for Creative HEAD’s networking event for salon and barbershop owners and managers had sold out weeks in advance, so it was a lucky crowd of 200 first-past-the-post hair pros who descended on the Chain and Buoy Store in East London for a day of insight, learning and inspiration delivered by industry experts and innovators. And what did they learn?

With no less than 22 awesome presenters and panel members taking to the stage, the Salon Smart agenda was diverse and wide-ranging. But as the day played out, some key themes emerged:

• It is vital now to embrace technology within your business, whether that’s using best-in-class software for client bookings, stock management and marketing; creating AI bots to tackle specific areas like retail or staff training; or harnessing the power of social media to find new clients (let’s face it, social media is the only place young humans are looking for a hairstylist nowadays). Tech is not only changing the game in-salon, it’s something your clients expect to experience within their salon visit, too.

• However, whizzy tech should not come at the cost of human connection. We heard a lot about the powerful role hairdressers play in the lives of their clients beyond a cut and blow-dry, whether that’s as an advisor, a listening ear or as a business within the community that’s genuinely making a difference. (Most Wanted Best Local Salon 2023 winner Alison McRitchie, owner of The Head Gardener in Inverness, delivered an incredibly moving showcase of the work she does at the Highland Hospice, where she provides joy and happiness to terminally ill cancer patients.) This human connection is unique and valuable and should lie at the heart of your business long into the future.

• Your client base will change dramatically over the coming years. According to keynote speaker Monica Teodoro, general manager of education and professional development at L’Oréal Professional Products, by 2035 your clients will be older, more male, even more urban, more ethnically diverse and also more culturally and religiously diverse. “Whatever you did before will not be enough for tomorrow,” warned Monica, noting that businesses will need to invest in education, in order to stay one step ahead of new skills and trends as they emerge, and they will need to be significantly more diverse. This latter point was also made in compelling fashion by textured hair campaigner Winnie Awa, who revealed that only 1% of the UK’s 35,000 salons currently cater for textured hair clients. “We need to work harder to create an inclusive environment for the products we use and the services we offer,” she said.

• Don’t be afraid to delegate. As a business owner you’re probably attempting to do the work of five full-time jobs. Keep hold of the parts where you know you bring value but ensure people with different strengths take care of the rest. As serial entrepreneur Samantha Cusick stated: “Take steps to work on your business, not in it. That includes delegating tasks, in order to create the time you need to work on your plans.”

 

“Salon Smart is like a litmus test for what’s actually happening in salons right now – what’s working well, what’s going wrong. It’s an event that takes a vast amount of information from real business owners and distils it into clear, thought-through ideas that you can use to plan for the future.”

Catherine Handcock, publisher, Creative HEAD

 

Phillip Bell, Ishoka, Aberdeen

Winnie Awa

Jenni Gibb, Charlie Miller, Edinburgh

Monica Teodoro

Jenni Gibb, Charlie Miller, Edinburgh

Samantha Cusick

Jenni Gibb, Charlie Miller, Edinburgh

Alison McRitchie

And there was so much more to listen to and think about at Salon Smart 2024. In other highlights:

Jordan Massarella and Benjamin Jones shared the clever thinking behind their new Massarella+Jones salon in Leamington Spa, from their collaborations with local online-only businesses (“We give them a shopfront, while we benefit from their social media presence”) to how they created a homely and welcoming salon experience that fully reflects their personalities and brand ethos (the bespoke wallpaper, created by a local artist, features nods to the duo’s pets, agricultural upbringing and even their tattoos).

Mark Ronayne of salon software expert Phorest alerted the audience to upcoming new legislation surrounding tipping – primarily targeted at unscrupulous behaviour within the hospitality industry but also, coincidentally, impacting on hairdressing – and offered excellent advice on how to stay compliant (there was plenty of note-taking during this session!).

Staying with software, Danny Coles of colour management system Vish showed how salon owners need to start looking at the cost of product, in order to price services more accurately and profitably. Other industries charge for every bit of product, he argued, whether that’s ordering an extra ‘side’ in a restaurant or a refill in a wine bar, while salons often lose out by not understanding the numbers (a Vish survey of 2,400 salons showed that one in five colour services are non-profitable). “Learn from your local garage,” said Danny. “They break down their invoice into parts and labour, and you need to start thinking that way too.”

Phillip Bell, Ishoka, Aberdeen

Jordan Massarella and Benjamin Jones

Jenni Gibb, Charlie Miller, Edinburgh

Mark Ronayne

Jenni Gibb, Charlie Miller, Edinburgh

Danny Coles 

The Resilient Hairdresser, Hayley Jepson, offered tips on recognising and dealing with burn-out, a condition she believes is leading people to exit the industry. Juggling a business with family life (and the logistical overwhelm that can involve) and the exhaustion that comes with having to be “creative on demand” can lead to feelings of joylessness and resentment and the realisation that you don’t do anything for yourself anymore. Hayley’s advice? “I prescribe fun! Put your phone away, focus on your family, go out on date nights with your partner and make time for other creative outlets that are non-work related. If you’re going to look after clients, you’ve got to take care of yourself first.”

Delegates were fully immersed in the Salon Smart experience, with the opportunity to ask questions after every session, as well as taking part in on-the-spot polls about their business. A Working Lunch session also provided valuable contact with brands providing transformative business support and innovative products and services, including L’Oréal Professionnel Paris, Phorest, Vish, Beauty Works, Glowwa and Moroccanoil.

For a full report from Salon Smart 2024, read the April issue of Creative HEAD magazine. Register for your free copy here.

Related

WORK FOR FREE? GET REAL!

WORK FOR FREE? GET REAL!

TAKE IT, OR LEAVE IT

Are session stylists being bullied into working for free?

Apprenticeships don’t exist in session hairstyling. To get started, you do a lot of free work because you don’t have the experience to demand the wages. You build up your experience, you build up your portfolio and you build up your networking capacity until you can get the paying jobs… Or can you?

Joe Mills is no stranger to session work. He’s spent 20 years doing shoots and shows and has over 200 front covers and countless celebrity photoshoots to his name – about 90 per cent of which he reckons he did for free in the name of “relationship building”. But earlier this year he was requested for a front cover shoot where, yet again, he was told there was no budget for his skills on set – nope, not for a taxi across London to the studio, and not even a parking space if he chose to drive himself – only later to discover that the publication was being paid thousands of pounds by the fashion label client and possibly everyone else on set was getting paid, except him.

Enough was enough. Joe vented his feelings on Instagram and everything exploded.

Joe Mills

“That post got about 90,000 views, hundreds of comments and I was inundated in DMs from so many make-up artists, hair pros and groomers who had the same experience as me,” says Joe. “It’s endemic. You get told there’s no budget and to work for the credit, but you get told that time and time again – for years. You work on set and you don’t know who’s getting paid or not – nobody tells you anything. I’ve been in Paris for the shows and met hairdressers who have shelled out £3,000 of their own money to be there and they fully expect to have to work for free. It’s crazy.”

So why is this? Why do so many creatives work for free (happily or otherwise) on set and backstage? Of course, there are practical reasons: building up that portfolio in the early years, for example – an agency is unlikely to represent you if you don’t have enough editorial images in your book. And yet many already successful hairdressers, like Joe, who have a portfolio teeming with celebrity clients and illustrious credits, still get asked to work unpaid, even while others on set, such as the photographer or the fashion editor, very much don’t. Why is it always the hair pro who is compromised? Is it a necessary part of the process? Is it because hairdressers feel uncomfortable asking for money (ours being an industry of people pleasers)? Or is it simply that hair pros are being exploited?

“A lot of what we do creatively as hairdressers, we are not paid for and we never have been,” says Adam Reed. “But does our desire to be creative and to have that experience on our CV mean that we’ve devalued ourselves? When I started off in session back in the ’90s, nobody was allowed backstage at Fashion Week, so I was happy to do the shows for free because it really did give me some leverage. I remember going to [talent agent] Debbie Walters in the hope that I could pay her to represent me, and she said, You know you’re going to work the next two years for free. And she was right. And the thing is, not only would I do the show for free, but I would also bring a whole team of hairdressers with me, who also worked for free. And what I believe happened is that the designers started to realise the hairdresser came for free and that practice kind of bedded in.

Adam Reed

“Looking back at that time, I’ve asked myself whether I’m part of the reason for the problem that exists now, or whether in fact I opened up an opportunity for those other hairdressers that they would never otherwise have got? I do understand my value, but I also believe I devalued what I do by saying, ‘Okay, I’ll do it for free’. And actually, it’s a culture that’s been indoctrinated not just into hairdressing but also make-up artists and clothes stylists. It affects a lot of people.”

“I’ve met hairdressers who’ve shelled out £3,000 of their own money to be in Paris and fully expect to work for free, it’s crazy.”

Joe Mills

One thing is for sure: there is A LOT of money sloshing around from brands involved at Fashion Week and in magazines, but very little of it – if any – comes the hairdresser’s way. (Part of what Joe Mills is exploring is the net worth of the fashion and beauty brands who sponsor the shoots and shows where hairdressers work for free.) And working for free does not mean the favour will be returned – far from it.

“I’ve been working in session for a long time now, and this is definitely the worst it’s ever been,” says session legend Sam McKnight. “Magazines have become such commercial entities nowadays and we are just commodities. They say to brands, ‘Pay us to set up the shoot for you,’ and then they work on the basis that they’ll get the whole team for free. Well, did anyone tell that to the team? No, of course not, because that shoot is not editorial, it’s advertorial and that’s a whole different proposition and the team should be getting paid. It used to be you worked for free in exchange for a credit, but when they post the pictures online they’re not crediting hair and make-up, so the ‘contract’, such as it is, is broken.

Sam McKnight

According to Sam, things started to change – on set and backstage – once production companies got involved. “Back in the day, there were no production companies. It was the photographer’s assistant who booked hair and make-up, sorted out cars for everybody, took care of catering. It was very small. But now it’s on the scale of the film industry and these production companies are in charge of the budgets and they charge their 20 per cent at the outset and then there’s a pecking order as to who gets the rest. And, as with everything in life, the money stays at the top and doesn’t trickle down – and hair and make-up are the easiest victims.”

Sam believes the issue of pay is indicative of a wider lack of respect towards hairdressers that extends to working conditions, too. “At the shows, you’ll have someone with a clipboard who’s decided they can fit 30 hairdressers, 60 models, 30 make-up artists and some press photographers into a space the size of the bus shelter,” he says. “There was a shoot where [make-up artist] Val Garland and I were prepping models in 35-degree heat in the photographer’s office because that was where we’d been allocated. And while the two of us are eating our M&S crisps for lunch, the publisher calls in from his holiday in Mustique. That was a real lightbulb moment. I don’t begrudge anyone their holiday, that’s fine. But it’s only fine if you’re making sure everybody else is fine at the same time.”

British fashion is a £26 billion industry, according to the British Fashion Council, but it has become increasingly reliant – if not wholly dependent – on large corporations, who sponsor entire fashion weeks, emerging designer shows and even transport for attendees. You would imagine that the arrival of financial support would spell good news for cash-strapped creatives, but that is often far from the case.

“It’s tricky because who wants to put their head above the parapet when there’s such an obvious risk you’ll get blacklisted?”

Sam McKnight 

“In the fashion industry, collaborations are a big thing,” says Adam Reed. “When you’re a young hairdresser, you work a lot with young designers to create incredible imagery that you all control. But when brands get involved that control is taken away from you and that’s when it all starts to go wrong. I worked a lot with [fashion designer] Henry Holland in his early years and always for free, but as soon as he got corporate sponsorship from a beauty brand – which, ironically, I sourced – I got dropped because now it was the brand that got to decide who was on the team, not Henry.

“Sponsorship from beauty brands can also compromise your image-making because they want everything to sell to the consumer, because that’s how they’re going to make their money back. So, they don’t want what they would perceive as ridiculous hair and make-up – everything’s got to be natural-looking and achievable and sellable. And then the brand pays to bring all the beauty journalists backstage, and they are expected to write about the hair looks while name-checking the brand’s products. So, that’s advertorial. We, the creatives backstage, are being used to promote the sponsor brand – and we’re STILL not getting paid!”

So what’s the answer? Or, more to the point, is there an answer?

“Maybe we need a union?” says Adam. “I remember doing the Victoria’s Secret show in the US and everybody there was in a union – the staging people, the lighting people, the production team. They had a governing body issuing guidelines for what they should get paid, how many hours they could work, how many breaks they could have. We had to sign ourselves out of all that. I mean, it doesn’t happen so much anymore, but I’ve been on shoots where I’ve had to work until 3 o’clock in the morning knowing I’m not getting paid, while the model’s sitting there earning very lucrative overtime. If only I had this kind of support.”

“It’s a tricky situation because it’s dangerous to put your head above the parapet when there’s such an obvious risk you’ll get blacklisted,” says Sam. “It seems to me that the creatives need to get together and write some kind of charter of basic rights, such as working hours, being fed, minimum day rate, etc. If people were not having to work for free it would create a more level playing field and I believe we would be more valued. Since it was decided that models could no longer work for free at London Fashion Week, they command so much more respect.”

Joe has spoken to a solicitor who has suggested that being asked to work for free without having legal Voluntary Agreements in place may circumnavigate employment law, and he’s made it clear that his agency, Joe Mills Agency, has announced it will not be putting any of its artists out for unpaid jobs. In the meantime, he has written an open letter to publishing houses, published on his Instagram, outlining the extent of the problem and the damage it inflicts.

“The prevailing practice of requesting creatives to work for free in exchange for a mere credit poses a significant challenge,” it reads. “Frequently, there is no provision for essentials such as catering or travel allowances, and the hours spent on set can extend to an exhaustive 12-hour day. The expectation to accept unpaid work is further fuelled by the belief that refusal may hinder our progress in the industry. As creatives, it becomes difficult to decline, as we hold onto the hope that these projects will shape our careers positively.

“It is disheartening to learn that, while we contribute our skills and services without compensation, these projects often have corporate sponsors or are sold to advertisers, highlighting the exploitation of our talents by your esteemed publications.”

Joe insists that the letter is not an attack but the start of a wider conversation to address – and hopefully shift – the issue. “I’m asking people to be transparent and to understand how things can change,” he says. “If these collaborations were truly collaborative, with all team members agreeing to work without payment, it would be a different scenario,” he continues. “However, as a business, asking individuals to provide their expertise for free while generating revenue from their contributions is a systemic issue that warrants attention and rectification. Transparency from publishing houses to creatives would significantly alleviate this problem.”

But session stylist Gary Gill takes a different view. He believes that the current system – of working for free to build experience and contacts – is actually beneficial, so long as everybody is aware of the rules and understands the point at which they should start saying no.

Gary Gill

“I feel that if there is too much focus on money from the beginning, the money won’t come in the end,” he says. “It is possible to have creative and financial success in this industry, but it works in a certain way, and you need to understand the rules, the system, and how to navigate it.

“After not getting paid for editorial, you should be getting paid for everything else you do – some things at lower rates and some higher. It’s not all about creative, it does become about business and knowing your worth. For every 10 people who won’t do an editorial for free there are 20 who will; that will never change, and to be honest I don’t think it should. It’s not the responsibility of the magazines, it’s the responsibility of the artist to understand when to say no when not enough money is put on the table for paid work. In recent years so many more people are wanting to do session and fashion work and it’s created an unhealthy level of pay as people are desperate to get in.

“Hairdressing at its most creative is an art form and commerce doesn’t always come into it – it’s about passion and a desire to do something that makes you feel something. As soon as money is involved, that desire, feeling and passion go away, it becomes just another job. Young people need to be encouraged, mentored and guided on how things work and decide if it’s for them. Fashion takes no prisoners and can be brutal, like any highly competitive industry. There are only a few who make it and it’s our responsibility as older artists in the industry to spell these things out.”

Related

YOU’VE GOT YOUR APPRENTICE – THIS WILL HELP YOU KEEP THEM

YOU’VE GOT YOUR APPRENTICE – THIS WILL HELP YOU KEEP THEM

YOU'VE GOT YOUR APPRENTICE – THIS WILL HELP YOU KEEP THEM

Three salon employers share what you need to ensure that once you have an apprentice, they’ll stay and they’ll flourish.

F&M Hairdressing team Glasgow

Brian MacMillan and the F&M Hairdressing team

Getting them in the door is hard enough, but keeping apprentices is a tough challenge too… and you might need to take a new approach. As part of National Careers Week and Scottish Apprenticeship Week, we’ve teamed up with The Industry – the CIC showcasing the brilliant opportunities for a life in hairdressing – to see what essentials tips this selection of Scottish salon employers are sharing. 

Make them feel supported and part of the (salon) family 

“There is a massive focus on mental health these days, and ensuring your team members are in the right head space and not riddled with anxiety over exams,” explains Philip Bell, creative director at Ishoka, Aberdeen. Philip meets with apprentices individually every Tuesday to discuss how they are doing in their work life, personal life and training programme. A personalised plan is then created for each apprentice that aims to resolve any personal or professional issues that may have been raised. He adds: “Team days out are also a great way to make them feel like part of the family. We love letting apprentices take part in any activities such as photoshoots or stage work at industry events and attending awards ceremonies – this gives your apprentices a great insight into what the future may hold for them.” 

At F&M Hairdressing, co-founder Brian MacMillan makes sure that EVERYONE on the team spends time with the newbies to make them feel at home. “I am a firm believer that apprenticeships are more than just education; it’s about working together to achieve their goals,” he explains. “They are introduced to the wider team and will spend time with each of our senior team members in order to begin to build a relationship and feel settled in.” 

Phillip Bell Ishoka

Phillip Bell mentoring at Ishoka, Aberdeen

Jason and Josh Miller with trainees

Jason and Josh Miller with Charlie Miller graduates

Show them what you have planned… and keep in touch 

Managing continuous communication through briefings, mentorships, and regular meetings is essential to their personal and professional growth and stability, says Jason Miller, managing director at Charlie Miller salons in Edinburgh. “Each trainee follows our ‘Learning Timeline’ which begins in their first week and follows them throughout their career; this gives them and their manager clarity on their progress, sets expectations and ultimately, helps them develop their emotional intelligence.” 

When an apprentice joins F&M Hairdressing, co-founder Brian MacMillan sits down with them to create an individual plan. “This allows us to work at a pace they are comfortable with and ensure they meet their goals in a timely but high standard manner,” he explains. “Once their programme has begun, we check in weekly then hold a quarterly session where we review the journey planner. Communication is vital, and monitoring progress at every opportunity is key.” 

Related

APPRENTICES ARE A RARE BREED – THIS IS HOW YOU FIND THEM

APPRENTICES ARE A RARE BREED – THIS IS HOW YOU FIND THEM

APPRENTICES ARE A RARE BREED – THIS IS HOW YOU FIND THEM

You want to train tomorrow’s talent, but new blood is hard to find. Salon owners making it work for them share their seven secrets.

Brian MacMillan, Justin Mackland, Josh Miller

Brian MacMillan, F&M Hairdressing, Glasgow. Justin Mackland, Ishoka, Aberdeen. Josh Miller, Charlie Miller, Edinburgh

If you’re a salon employer, you know just how tough it is to entice apprentices into hairdressing and barbering, with apprenticeship starts at a scary low. So, just how can you attract the next generation? With National Careers Week and Scottish Apprenticeship Week hitting this week, we’ve teamed up with The Industry – the CIC showcasing the brilliant opportunities that careers in hairdressing can bring – to help you find those talents of tomorrow.  

 

Speak to them where they live – on social media 

“Before applying for an apprenticeship, Gen Z’s will likely scope a hairdressing business out first on. social media, so it’s more important than ever to be active and current and on as many platforms as possible,” explains Josh Miller, managing director at Charlie Miller salons in Edinburgh. “Social media is the shop window to reach young people and helps them immediately see who we are as a company, what we believe in and what career opportunities are available. We try to make it easy for someone who is interested to get in touch.” 

 

Show off how much fun you’re having! 

“We live in a world where everyone is on their phones, so by creating fun, effective content you will attract the up-and-coming into your salon,” says Justin Mackland, stylist at Ishoka in Aberdeen. “An industry that is not familiar is daunting, so ensure you really grab the essence of how amazing your team are and how fantastic the salon is.” 

 

Get in with your local schools… and be approachable 

“We’re aware that being a luxury salon can be intimidating to teens; getting out into schools and becoming familiar figures in the community can really help to bridge that. Making connections early on and being open and honest about what to expect has garnered lots of interest,” says Josh Miller. “We are building a strong presence in local schools, and currently have a relationship with DYW (Developing the Young Workforce) in Edinburgh & The Lothians. This enables us to talk directly to interested pupils about pathways into the industry.”  

Phillip Bell, Ishoka, Aberdeen

Phillip Bell, Ishoka, Aberdeen

Jenni Gibb, Charlie Miller, Edinburgh

Jenni Gibb, Charlie Miller, Edinburgh

Share the success stories – so potential recruits can see what’s possible 

“We ensure that we shout about the success stories we pride ourselves on,” says Brian MacMillan of F&M Hairdressing in Glasgow. “It’s important for us to continue to showcase our offerings, the industry opportunities and the different paths available to attract a new generation of apprentices.” 

 

Know what makes them tick… and support their journey 

“As a mentor, ensuring your apprentices are up to date with where they are at with their training is essential,” says Philip Bell, creative director at Ishoka. “Spend time with your apprentices and find out what makes them tick in hairdressing.” 

 

The next gen wants to know who they’re working for – be transparent 

“These days, potential employees want to know about your values, who you are as a company, and what you stand for,” says Jenni Gibb, wellbeing & development manager at Charlie Miller salons. “They’re asking things like: “Is there a mental health policy? What is being done to reduce the carbon footprint? What’s the workplace wellbeing like?” 

 

Not everyone learns the same – show you’re cool with that! 

“We are currently training our management on neurodivergence awareness, to give as much support to our neurodivergent staff as possible,” says Jenni Gibb. “The emphasis is on ‘differences’ not ‘difficulties’. It may mean we need to change our approach when teaching, or that our employee may use out-of-the-box thinking when they learn. Coupled with this, we have an in-house mental health support team, who are available to all staff.” 

Related

WHY GOING GREY IS GOOD FOR BUSINESS

WHY GOING GREY IS GOOD FOR BUSINESS

SILVER LINING

For decades, we’ve been taught to cover grey. Now we should help clients embrace it, says colourist Nancy Stripe – it could be the best thing you’ve done for your business in years.

Nancy Stripe

When it comes to grey hair, real change is afoot. In 2024, it’s a statement of confidence and intent. Whether on the red carpet (Emma Thompson, Lady Gaga, Andie McDowell); among the fashion crowd (British Vogue’s Sarah Harris, Erin O’Connor, Jan de Villeneuve); or even on the world stage (Christine Lagarde and Princess Caroline), women of all ages are embracing a hair colour that for many years was seen as a sign of “letting yourself go”.

Leading the charge here in the UK is colourist Nancy Stripe (owner of Stripe Studio in Handforth, near Manchester), whose interest in grey was piqued when several of her clients who worked in and around fashion (30-, 40- and 50-year-olds) said they’d had enough of their male counterparts being labelled Silver Foxes and decided to wear their Silver Vixen crown. Stripe’s decision actively to market to grey conversion clients has not only been lucrative for her business (clients have been known to spend £600+ in a single appointment), it’s also led to a new education course, Embrace the Grey, that’s rolling out this year in partnership with L’Oréal Professionnel Paris.

So, when is it time to have a conversation about going grey? “As early as possible,” says Nancy, “because if you start blending the grey earlier, the eye gets used to seeing the grey in the hair. When women wait until they have a more solid amount of grey, they go from looking like they’ve got solidly warm colour hair to maybe being fully grey, and that jump is too much. It makes them feel old.” Clues to look out for that a client might be ready and willing? “When they say they’re sick of coming to the salon every three to four weeks, or they’ve got a white band around the hairline. But lots of clients are still worried about what others might think, so you’ve got to be ready with the support and encouragement.”

Transitioning to grey is a long and winding road – you’re looking at around a year, with some challenging moments along the way – so that initial consultation is absolutely vital. Says Nancy: “Key questions to ask include, How much grey are they comfortable seeing? Do they want a more fashionable grey placement? Are they willing to consider a different – possibly edgier – haircut, or will they look to retain their youthfulness through sharper clothes and make-up? Grey hair is naturally coarser, so you will also need to assess the condition properly before going ahead with any lightening methods, and also how much lift the hair can take because that will determine how many sessions will be needed to achieve the finished result. It’s vital you give your client realistic expectations.”

Is it going to be expensive? Yes, it is. But as Stripe argues, it’s highly likely these clients are already investing in expertly applied Botox and fillers (subtle enhancements being the order of the day), so cost tends not to be a deterrent. “I am very strict with my clients. I let them know there will need to be treatment plans, specialist products and if you don’t think you can do it, we can always go back to full coverage.  But it’s usually three to four appointments down the line where they think, Okay, here we are. Bingo!”

Stripe has identified four distinct client types, each with a different attitude to embracing grey, and each, therefore, requiring a different approach in her chair.

• The Embracer (role model, the actress Andie MacDowell) is excited to explore their natural grey patterns and wants to keep as much of the natural as possible. She will be looking to get maximum longevity from the colour. You’ll mainly be using babylights and balayage with this client, with powerful lighteners (where the hair can take it) and glossing.

• The Blender (à la Jennifer Aniston) wants to work with her natural grey to create a new canvas of blonde and balayage through her hair. She wants to retain a definite coloured look and will be back in the salon every three months for top-ups. High-level lifting will be required, with lots of coverage but easy to grow out.

• The Illusionist (as illustrated by actress Sarah Jessica Parker) wants to look as close to her darker base as possible, but with a softer grow-out She’ll be back in the salon within eight weeks, like a global application would be, but with a gentler blend. She’ll mainly need coverage in foils, but perhaps also some lightening and glossing.

• And finally, there’s The Bold (think, model Erin O’Connor). She may want an edgier look, such as a solid piece of her natural grey in the hairline and the rest of her hair kept darker.

Potential problems to look out for? Clients will feel their hair is too light, as they are so used to being a brunette. In this case, darken only with low lights and leave grey placement. Highlights may go too warm so there is too much contrast against the grey. In this case, use the strongest lightener possible and in fine sections for maximum lift, alongside a treatment plan (Stripe swears by L’Oréal Professionnel Paris’s Absolut Repair Molecular). And if the tint used for coverage in lowlights is fading too warm against the natural, then it’s causing too much of a shift in the undercoat, so go with a cool reflect for a truer tone and a softer fade.

For decades, colourists have been conditioned to cover grey. Now, it turns out that helping your clients transition to grey is not only an impressive showcase of your technical skills, it may also provide you with incredible job satisfaction. Says Stripe: “I’m 40 next year and as you age, things change. You change, your clients change. My 20-year-old self would have thought having an older client base would be so boring. But now I know what great people these clients are to have in your life. The conversations we have are brilliant and quite exciting, actually!”

GOING GREY

 

  1. The start of Michelle’s journey and her two-week dreaded regrowth that made her re-think her approach to coverage.
  2. After starting to go lighter, she still felt like the regrowth line was too severe and wanted a much more natural grow-out.
  3. Session 2 of grey blending and we can see the grey is starting to become part of the fabric of her hair. Object today was to lighten the face frame and melt the colour together to create more depth and dimension.
  4. The result from session 2.
  5. L’Oréal photo-shoot day. Now very established in the grey blending technique, Michelle is getting four months in between salon visits. Today we got to try the new Dia Color shades as it offers up to 70 per cent coverage.
  6. Our stunning result. What a difference from when we first started!

Book the course:

Navigating Grey with Nancy Stripe

£220 per person

Leeds – 3 June 2024

Cardiff – 24 June 2024

London  – 12 August 2024

Edinburgh  9 September 2024

Register

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