Finding Success in Any Market: How Salon Owners Can Thrive in the UK’s Varied Markets

Aug 12, 2024 | HOME INFORM, INDUSTRY NEWS, INFORM

Finding Success in Any Market: How Salon Owners Can Thrive in the UK’s Varied Markets

Navigating opportunities in both competitive hotspots and underserved markets

by Caitlyn | Industry News

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New data released by beauty and wellness marketplace, Fresha, reveals Blackpool as the beauty and self-care captal of the UK, due to a record number of beauty salons compared to the population. Bournemouth and Glasgow follow closely behind – while Gateshead is last. The study also highlights surprising beauty hotspots beyond major cities, such as Chelmsford, Worthing, and Preston.

The full data from Fresha can be seen here.

For hair salon owners and stylists, choosing the right location to open or expand a business is a critical decision. The UK’s hair industry presents a range of opportunities—from bustling markets, where demand for hair services is high but competition is intense, to quieter areas, where the potential for growth lies in less saturated environments. Success hinges on selecting a location that aligns with your business goals, services, and target clientele.

Fresha summarises this balance: “Those in areas with a high concentration of salons, like Blackpool or Glasgow, face stiff competition but can be reassured by the high demand for beauty services in these hotspots. These may prove profitable areas for budding make–up artists and hairstylists to practice their trade.”

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Understanding High-Demand Markets

High-demand markets such as Blackpool, with 403 hair salons per 100,000 residents, and Glasgow, which boasts 360 salons per 100,000 residents, offer both significant competition and substantial opportunities. The dense concentration of hair salons indicates a strong consumer demand for hair services—a critical factor for those looking to tap into an established and hair-conscious customer base.

Success in these saturated markets often hinges on differentiation. Offering specialized hair services, building a distinct brand, or delivering an exceptional customer experience can set your salon apart. The competition may be fierce, but the rewards are considerable for those who can carve out a unique niche or deliver superior quality. High visibility, word-of-mouth marketing, and a loyal customer base can be achieved more quickly in these areas.

The Potential in Underserved Markets

Conversely, areas with fewer hair salons per capita, like Gateshead (40 salons per 100,000 residents) or Swansea (77 salons per 100,000 residents), present a different kind of opportunity. These markets may not have the immediate demand seen in larger cities, but they also offer less direct competition and the chance to establish your hair salon as a local leader.

In underserved markets, the key to success lies in addressing unmet needs. Whether it’s introducing a wider variety of hair services, offering luxury treatments where they are scarce, or simply providing top-notch customer service, you can position your salon as the go-to destination in these communities. With less competition, there is more room to grow and potentially dominate the local market.

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Balancing Risk and Reward: Thriving in Any Market

The decision of where to open or expand your hair salon should reflect your specific business goals. If you are prepared to differentiate yourself in a crowded market, hair hotspots like Blackpool offer a ready and eager clientele. However, if you prefer to build your brand with less pressure from competitors, exploring less saturated markets might be a better fit.

Whether you choose a competitive market or an underserved one, both paths offer potential for success. The key is aligning your business strategy with the characteristics of the market. By understanding local demand, differentiating your hair services, and building strong client relationships, your salon can not only survive but thrive in any market.

The UK’s diverse hair industry offers numerous opportunities for savvy salon owners. Whether you are drawn to the thrill of a competitive hotspot or the untapped potential of a quieter market, with the right approach, your hair salon can achieve lasting success.

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“I Truly Believe That The Trevor Sorbie Brand Is In The Best Hands” – Trevor Sorbie Talks Lasting Legacies And Stand-out Looks With Giuseppe Stelitano

Aug 7, 2024 | DOCUMENTS, DOCUMENTS HEADER, EXPLORE

“I Truly Believe That The Trevor Sorbie Brand Is In The Best Hands” – Trevor Sorbie Talks Lasting Legacies And Stand-out Looks With Giuseppe Stelitano

Industry tastemakers Trevor Sorbie and Giuseppe Stelitano reflect on each other’s greatest work as they celebrate 45 years of the Covent Garden location.

by KELSEY | DOCUMENTS

Trevor with Giuseppe at the LCT Grand Final

An industry icon and a visionary rising through the ranks – together Trevor Sorbie and Giuseppe Stelitano make quite the powerhouse pairing, sending the success of the Trevor Sorbie brand stratospheric in recent years. Most recently, Giuseppe was the creative genius behind one of the epic hair shows at the L’Oréal Colour Trophy UK Grand Final, and as the brand celebrates its 45th anniversary, it’s never been more apparent that the future is very bright.

Talking exclusively to Creative HEAD, Trevor and Giuseppe discuss what keeps their creative fires alight…

What is your favourite image that each other has created and why?

Giuseppe’s favourite look created by Trevor. The image has never been published!

Giuseppe: There are countless looks that Trevor has created that are amazing but if I had to choose, I’d say that my favourite look is the one from back in the ’80s. It’s a striking black-and-white image that combines intricate curls with electronic elements, creating a contrast between organic and mechanical. It’s futuristic yet timeless, and it perfectly showcases Trevor’s genius, forward-thinking vision. This look continues to inspire me and reminds me why Trevor is such an icon in our industry.

Trevor’s favourite look created by Giuseppe.

Trevor: I think this look from Giuseppe is brilliant. It’s a unique way of photographing hair. It’s mystique, it’s got drama, and the angle of the photograph is unlike any photo I’ve seen. Of course, I’m also very proud of Giuseppe’s latest campaign, 1979.

What do you believe makes a great image?

G: To me, a great image tells a story and evokes an emotional response. It’s not just about the technical perfection but about capturing a moment. Lighting, set, make-up, styling and the subject all play crucial roles, but the magic happens when these elements come together to create something that feels truly authentic and fresh.

T: I think the same as Giuseppe, it’s a combination of all elements, as well including the model, hair, photography and make-up also coming together in perfect harmony, which is very rare to get all those elements exactly right. When a picture comes together like that, that’s when you can say you’ve got the wow factor.

Images from the 1979 collection

When selecting the shots from your collection or creative work, what extra ‘wow factor’ helps you decide what makes the cut?

G: For me it is when I see a shot that makes me stop in my tracks. It’s that instant connection, where everything comes together perfectly…the hair, the model’s expression, the lighting. I look for an image that not only showcases technical skills but is also unique and offers something interesting. It’s that one shot that you know will leave a lasting impression

T: Like the last answer really. You know it when you see it. It must give you an emotion that triggers something in your head. I think to create a good collection, the photographer (and especially the photographer!) must be on the same page as you. It’s got to excite them. When you get that from the photographer, that’s when you know they’ll give it 100 per cent because they are excited.

What are your hopes for the Trevor Sorbie brand in the next 25 years?

G: Looking ahead, I hope to see the Trevor Sorbie brand continue to lead the industry. I picture us expanding our global presence, pioneering trends, and setting new standards in hairstyling. My dream is for us to keep inspiring both our guests and the next generation of hairdressers. I want us to continue breaking boundaries and thinking outside the box, but always keeping in mind our core brand values.

T: The team I’ve grown are the best placed to take the brand forward, continue the legacy that I built, and I truly believe that the Trevor Sorbie brand is in the best hands. I know we will see the brand continue to thrive and grow. I’ve set up my team to carry forward our vision and values, ensuring the brand remains at the forefront of the industry. I am confident that the Trevor Sorbie name will endure and inspire future generations.

The making of the 1979 campaign

What is your favourite aspect of working together, and what makes your working dynamic so special?

G: My favourite aspect of working together is the combination of trust and respect that we have for each other. Although I might have Trevor’s blessing to lead the brand creatively, I’m always asking him for his advice or opinion.

T: As Giuseppe said, it’s the connection we have. When you get the right connection, you can bounce ideas back and forth – one person can excite the other and vice versa. When I chose Giuseppe as our creative director, I saw a lot of myself in him. At first, I had to hold his hand to show him the ropes but within a few months, I let him fly. He had it perfectly in line with my mind. It’s that old fashion saying that ‘great minds think alike’, and that’s me and Giuseppe.

45 years is a fantastic anniversary for the Covent Garden salon! What do you consider to be the secret to your long-term success?

T: I can sum up the answer in two words: discipline and consistency. Anyone who has worked for me will know that when people come to work for me, it’s like joining the army. I break down the way they think and build them back up, and they become one of us. They love my philosophy because it is very simple: I truly care about my staff. I believe our product is our staff.

How has the Trevor Sorbie brand evolved during your time with the company, and what excites you most about working for Trevor Sorbie right now?

G: During my time at Trevor Sorbie, I’ve seen the brand grow in ways that I couldn’t have imagined. We’ve embraced change and adapted ourselves to a much more current world while staying true to the quality and creativity that Trevor Sorbie is known for. What excites me most about working for Trevor Sorbie right now is our ongoing commitment to innovation and excellence. This dedication to staying ahead of the game and constantly evolving makes every day engaging and keeps my enthusiasm for the work alive.

Creative Direction: Giuseppe Stelitano @giuseppebstelitano

Photography and lighting: Barney Arthur @barneyarthurphoto

Videographer: Giovanni Musumeci @giovannimusumecixx

Styling: Douglas Miller @douglaswamiller

Make-up: Lauren Webster @laurenwebstr

Photography assistant: Alex Wilson @alexwilsonstudio

Styling assistant: Ella McKiernan @ellamckiernan

Videographer BTS: Luke Erwood @luke_erwood

Hair team: Tiziana Di Marcelli, Ryan Forsythe, Nathan Walker, Bree Davie, Ben Bradley, Esti Carton, Giuseppe Di Rosa, Edoardo Colasanti, Ila Capi

@tizidima @ryforsythe @nathanwalkercolour @breedavie @benjibrad @esticarton @gigihairlover @edoco_hair @ilacapi

1979 track: ‘Tubedigga’ @tubedigga

Location: Wayne McGregor @studiowaynemcgregor

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“YouTube Has Opened Doors For Me, Which I Didn’t Realise Could Open” – Paul Watts On Using Youtube To Grow Your Brand’s Online Engagement

Aug 5, 2024 | CONVERSATIONS, CONVERSATIONS HEADER, EXPLORE

“YouTube Has Opened Doors For Me, Which I Didn’t Realise Could Open” – Paul Watts On Using Youtube To Grow Your Brand’s Online Engagement

Weeding through social media trends and finding an engaged audience can be a challenge for businesses, shifting your efforts to Youtube can help.

By Caitlyn | Business, Profiles

In the bustling world of social media, where Instagram and TikTok reign supreme for many, hairdressers may find themselves pouring into social media content that doesn’t necessarily translate into clientele. Paul Watts, a YouTube hair educator, Joico artist, and hairdresser, sheds light on this phenomenon, highlighting a crucial yet often overlooked portion of the social media landscape, YouTube.

“For me, it’s crazy to see my fellow industry professionals devote their time to platforms that don’t give you a source of income. The amount of immense talent and effort that hairdressers feed into the social media game is unbelievable. They believe this is their opportunity to turn themselves into a business, but all that time they spend isn’t free – they’re sacrificing something.”

Social media platforms like Instagram and TikTok can indeed enhance visibility and help build a brand. However, Watts highlights a critical drawback: “when scrolling on Instagram and TikTok, my feed is swamped with creators copying one another and when you don’t get results that you want, that’s when anxiety starts to creep in. That’s the problem with trends – they’re a trend for a reason. Once everyone starts doing it, it’s easy to get lost in a sea of carbon copies.”

This is where YouTube presents a compelling alternative. Unlike its counterparts, YouTube thrives on delivering value through educational content rather than transient trends. “YouTube isn’t about showing off what you have – it’s all about what you can offer and how you can help others to grow and develop their skills,” Watts explains. This focus on high-quality, free education allows hairdressers to create content that builds and nurtures a community of engaged viewers.

“YouTube is the leading source of free high-quality education, which can help you to build and grow communities of like-minded individuals.”

“After joining the platform in 2020, I have amassed over 180k followers and over 28 million views. Having this audience has allowed me to share cutting and colouring tutorials, providing my subscribers with the highest quality education and industry secrets about cutting techniques, colouring, toning, bleaching, and styling. The monetisation of YouTube helped my business to recover from COVID quicker, and even helped to cover the costs of renovating my salon! YouTube has opened doors for me, which I didn’t realise could open.”

As an educator, Watts sees vast potential in YouTube’s format: “Whether you want to be a hair agony aunt, a trend reporter, a step-by-step stylist, or something else – the opportunities are endless.” YouTube offers a platform where content creators can establish themselves as authorities in their field without falling prey to the “follow for follow” culture prevalent on other social media sites.

Watts is candid about the challenges faced by those who feel obligated to participate in the overwhelming trend-forward culture of Instagram and TikTok. “I’m tired of hearing so many fellow industry professionals complaining about Instagram and TikTok and the toxic social media culture that has overcome our industry,” he says. “But they all say the same thing to me – ‘I have to do it for the brand.’ You absolutely do not!”

“YouTube is a complete safe space without the follow for follow merry go round. People subscribe to your channel because they are genuinely interested in what you do.”

YouTube offers a more relaxed approach to social media, with the added benefit of monetization opportunities. Watts himself has experienced significant benefits from his YouTube channel, including a global audience and lucrative collaborations with international brands.

If you’re considering making the leap from other social media platforms to YouTube, now is an opportune moment. Watts encourages hair professionals to take advantage of the platform’s potential: “You’re not behind if you begin your YouTube journey now. You’ll be ahead of the industry, as even the big corporates haven’t got it sussed out yet.”

If you are looking to make this shift, Watts’ channel is the perfect starting point. Dive into his content to learn the ins and outs of effectively building your presence on YouTube. With expert insights on launching and growing a successful YouTube channel, his content is tailored specifically for busy hair professionals looking to elevate their brand.

Check out Paul Watts on Youtube here: https://www.youtube.com/@PaulWattsHair

What You Need to Know on… Branding

Maintaining a good brand takes thought and work, as does repairing a damaged one

by Amanda | BUSINESS, FREELANCE

Unsplash/Austin Chan

What’s in a brand? Your business story as well as your reputation, for starters. Digital expert Harvey Morton offers some pearls of wisdom for getting going. “Conduct thorough market research to gain insights into your potential customers’ demographics, preferences, and behaviour patterns. Identify their pain points, needs, and aspirations.” Just don’t forget your competitors, he warns. “Explore their services, marketing techniques, pricing strategies and customer feedback,” he continues. “By understanding your target audience and competitors, you can position your brand effectively and create unique value.”

The early stages of brand building clearly require lots of research, but what about the more creative part? According to Hellen Ward, co-founder of Richard Ward Hair & Metrospa, the narrative matters. “When creating a new brand, you need to think about the story, the provenance. People need to quickly and easily identify what the brand values are, and what it stands for.” For growing an existing brand, Hellen advises to “identify the strengths, the core USP and go sniper with marketing, not scattergun.” Communicate what makes you stand out. “Market to your target customers and scream your points of difference, whether it’s the team, length of service, expertise, or luxury environment,” she adds.

Unsplash/ Vitaly Gariev

“Focus on building strong relationships with your customers through personalised experiences,” adds financial expert Garry Hemming. “Implement data-driven marketing strategies to better understand them and tailor the messaging and offerings to their needs. Leverage social media and content marketing to engage with your audience and showcase your brand’s personality and expertise.”

Partnerships and collaborations are another route as they “can help expand your brand’s reach”. This includes “complementary brands or influencers who align with your values and target audience”. This, he concludes, can help you “tap into new markets and build credibility for your brand”.

While it’s motivating to brainstorm and think about your goals, including the reasons for doing what you do, part of the brand journey is also about knowing how to respond when your brand is damaged. For Tom Skinner, managing director of digital marketing agency, Go Up, it’s important to apologise with sincerity, he advises. “Cut the business speak and imagine you’re talking to your own grandmother. So rather than ‘we’re sorry if some people misunderstood our Instagram post and were offended’, it should be ‘we’re sorry about our Instagram post’. Customers need to know you’re real. You’ll be surprised what can be rescued.”

Unsplash/Syahrir Maulana

However, simply saying sorry isn’t enough. “Prove you’ve changed,” Tom adds. “Demonstrate tangible improvement and a willingness to move past previous mistakes. Don’t just tell me you’ve fixed the car — take me for a drive.”

Sometimes, the extent of brand damage can mean that a rebrand is needed. Here, Garry has some pointers. “A fresh look and feel can symbolise a new beginning and signal a commitment to positive change. Be sure to involve your target audience in this process to gather their input and feedback.” However, a makeover on its own won’t guarantee customer support. “Consistency is key to regain trust,” he explains. “Ensure that all marketing materials and customer touchpoints are aligned with the renewed brand identity and messaging. Consider ongoing reputation management efforts to monitor and address negative sentiment and maintain a positive online presence.”

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Why Are We Not Talking About The Industry’s Biggest Exclusion Barrier?

Jul 31, 2024 | HOME INFORM, INDUSTRY NEWS, INFORM

CATEGORIES > INFORM

Why Are We Not Talking About The Industry’s Biggest Exclusion Barrier?

Not Another Salon launches a pioneering initiative for Price Inclusivity

by AOIFE | INDUSTRY NEWS

Not Another Salon has been a driving force of inclusivity and innovation in the last decade. Since becoming the world’s first gender-neutral salon in 2017, then continuing to pioneer unique offerings such as silent haircuts and mirror-free experiences that went viral globally, Sophia Hilton, founder of Not Another Salon is taking a bold new step.

“Inclusivity these days seems to focus so strongly on sexuality, gender, and race,” says Sophia. “While that is hugely important, in order to be truly inclusive we have to consider all aspects of inclusivity, and that includes economic access.”

Not Another Salon are proud to launch this new pioneering initiative, Price Inclusivity, becoming the first salon in the UK to offer a specific number of appointments each month at a reduced cost for individuals on low incomes. All clients have to do is provide an income statement or bank statement and make less than £25,000 a year.

How It Works
Each month Not Another Salon will allocate a set number of selected appointments and services to be offered at a reduced price. These appointments are designed to accommodate individuals who would like premium salon services but may find them financially challenging. Availability will be on a first-come, first-served basis, to ensure fairness and equity.

Sustainable Quality and Commitment
“It was tough to create these appointments because after all, we have premium prices for a reason,” Sophia adds. “Our team is among the most highly trained in the country, our rent is high as we’re in a premium location, and the products we use are the best money can buy. We’ve created a menu of appointments and services that we were able to reduce, while still making it viable to our business.”